Refund Policy

Return and Refunds Policy

Availability & Cancellation

The provision of goods and services by GreenGene Pharma is subject to availability. Orders may be cancelled before payment is processed, or before dispatch after payment is made.

Damaged Products

Customers must notify GreenGene Pharma within two (2) working days of receiving damaged or broken items. We will arrange either a replacement or a full refund at our expense.

Satisfaction Guarantee

All products are sold with a 7 day satisfaction guarantee. Unopened, sealed products can be returned within seven (7) days for a refund, though return shipping costs are the customer's responsibility. For opened or used products, your feedback is forwarded to the supplier, whose response determines any remedy.

Wrong Product

Customers must contact GreenGene Pharma within one (1) working day of receiving an incorrect item. If a picking error occurred, we will exchange the wrong product for the correct one at no cost to the customer.

Contact

For any returns or refund queries, email us at info@greengenepharma.co.za.